RETURNS

RETURN & REFUND POLICY

 

Please contact us if you are not entirely satisfied with your purchase, as our experts can advise on the best solution.

We are fortunate to not need to deal with returns often, due to the industry-leading standards

and the Do Not Age Quality Guarantee.

However, if you do need to return an item, you can be sure you are safe.

 

We offer a 14-day money-back guarantee on all orders. We guarantee your satisfaction and will:

All refunds have shipping costs deducted from them.

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You are responsible for all shipping and handling charges incurred when shipping any products back to us.

 

To arrange a refund, please complete the form below, or contact us directly at agereversal@xtra.co.nz

Include your order number and reason for return.

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• We issue a full refund for unopened products.

• We issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining (powder products not included).